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TERMS AND CONDITIONS

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General Terms & Conditions

  • By taking part in one of our classes, courses or workshops you accept that neither the instructor, nor Blackheath Yoga Ltd is liable for any injury or damages to person resulting from the taking of a class, course or workshop.

  • We cannot accept liability for any damaged, lost or stolen personal items.

  • Our timetable, teachers and pricing are subject to change. Please always refer to our website for up to date information.

  • By creating an account on blackheathyoga.co.uk or the MindBody App you will be asked to agree to our terms and conditions. For further information about how and why we collect your personal information please see below.

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Bookings & Cancellations

  • Bookings: Bookings can be made up to 4 weeks in advance and payment has to be provided at the time of booking. You can drop into classes without booking online but please be aware that we run small group classes and as such drop-in spaces are limited and priority will be given to students who book online. Please note, we do not accept cash payments in the studio.

  • Waitlist: If a class is fully booked you can join our waitlist. To join the waitlist you will need to have a valid payment option on your MindBody account - in case you do not have a membership or class pass available to use, you will be charged for a drop in class which will be refunded as a class credit to your MindBody account in case no space becomes available for you. If a space opens up and you are next in line, you will receive an email or text message notifying you that you have been added to the class - please ensure our email address is marked as 'safe' so it does not end up in your junk mail folder. If you no longer wish to join the class after having been added from the waitlist, you need to cancel your booking to avoid being charged. 

  • Cancellations: We operate a 12-hour cancellation policy for all our studio and outdoor classes and a 3-hour cancellation policy for our virtual classes. 

    • Early cancellations: All cancellations before the cancellation window should be made via our website or app; if you paid by class pass or purchased a drop-in class, your class credit will be added back to your MindBody account. 

    • Late cancellations: Late cancellations within the cancellation window need to be made online via the website or MindBody App. Please note, if you late cancel your class pass will not be credited back to your account.

    • Cancellation of Workshops and Courses: Workshop/ Course fees are non-refundable. You can transfer to an alternative event or obtain an account credit for cancellations made up to 14 days before the event date by emailing hello@blackheathyoga.co.uk. Cancellations after that date can only be transferred if your place can be filled from the waiting list. We are not able to offer partial refunds or account credits for sessions missed as part of a course.

    • No shows: If you are booked onto a class/workshop/course and fail to show up, your class credit will be deducted from your account if you are on a class pass or have purchased a drop-in class.

    • No shows on unlimited memberships: If you are on an unlimited membership and fail to cancel or show up to class on time more than once per month, we will apply a £10 fee to any subsequent late cancellations or no shows for the membership month.

    • Late arrivals: For safety and security of everyone in the studio, our doors will be locked at the start of class and if you are late you will not be able to join the class. You will still be charged for the class if you have booked online. 

  • Cancellations by us: On the rare occasion that a class is cancelled by the studio, your class credit will be returned to your MindBody account or you can request a refund to your bank account instead.

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Class Passes & Memberships

  • Drop In Classes: Drop in class passes are non-refundable and valid for 2 months from date of purchase.

  • Class Passes: Class passes are non-refundable and cannot be shared with another person. You can transfer a class pass entirely to another person should you be unable to use it. Class passes activate on the date of your first booking and you can only book further classes on dates that fall after the activation date. 10 class passes are valid for 12 months from date of first use and 5 class passes are valid for 6 months from date of first use. You can extend the validity of a class pass by 2 months once for a £10 administration fee. 

  • Intro Offer: The Studio and Outdoor Intro Offer is non-refundable and is valid for 4 weeks from date of first use and once started it cannot be interrupted. You can extend the validity of your intro offer by 14 days for a £10 administration fee.

  • Open Day Class Passes are non-refundable. We operate a 12-hour cancellation policy for our Open Day studio classes. All cancellations before the cancellation window should be made via our website or app;  Your class credit will be added back to your MindBody account and you can redeem it towards any other class packs or services by emailing us under hello@blackheathyoga.co.uk. 

  • Memberships:  

    • Our memberships are valid for use by the named membership holder only and you can not share or transfer your membership to someone else. The 6 month unlimited membership can be transferred to another person entirely should you be unable to use it.

    • Our Unlimited, Gold and Silver Memberships have a minimum contract term of 3 months and payments for memberships will be charged to a debit or credit card on an automatic basis until notice is provided in accordance with our terms and conditions. The 6 month Unlimited Membership is a one off purchase and will not automatically renew. 

    • Class credits on our Gold and Silver memberships that are not used within a month expire and can not be carried over to the following month.

    • We will provide you with at least 2 months notice of any pricing adjustments to rolling memberships.

    • You can ‘pause’ (suspend) your membership for a total of 3 months per rolling year. The minimum suspension term is 2 weeks. We require at least 7 days of notice to your suspension start date via email to hello@blackheathyoga.co.uk. Suspending your membership can not be backdated.

    • Memberships can be cancelled after the minimum contract term by giving us at least 7 days of notice before your next payment date via email to hello@blackheathyoga.co.uk. Cancellations can not be backdated and are not eligible for refund. 

    • If you are on an unlimited membership and fail to cancel or show up to class on time more than once per month, we will apply a £10 fee to any subsequent late cancellations or no shows for the membership month.

 

Health & Injuries

  • By taking part in one of our classes, courses or workshops you accept that neither the instructor, nor Blackheath Yoga Ltd is liable for any injury or damages to person resulting from the taking of a class, course or workshop.

  • It is the responsibility of the student to inform the teacher of any injuries or changes in health at the start of class. Yoga is not a substitute for medical attention so if in doubt please consult a medical professional prior to beginning any activity programme such as yoga.

  • If at any time during the class, you feel discomfort or strain, you are advised to come out of the posture and notify the instructor. It is important in yoga that you listen to your body and respect its limits on any given day.

  • It is the responsibility of the student to inform the teacher of any operations or surgical procedures in the past six months. If you are pregnant or have given birth within the last three months please inform the teacher at the start of class. Teachers have the right to refer students back to their GP – we are not being mean - this is for your own health & safety! 

  • If you would like to discuss any health issues prior to starting a yoga practice please contact us under hello@blackheathyoga.co.uk.

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How we collect, store and use your personal information

  • Your privacy and data protection are super important to us. As such we will never sell, rent or otherwise distribute or make public your personal information. The section below outlines what, how and why we use your personal information, and how you can opt out or request removal at any time.

  • We use a number of third parties to process personal data on our behalf. These third parties – namely MindBody, Google and Mailchimp - comply with national and international legislation with regards to data protection and user privacy, such as for example the EU General Data Protection Regulation 2018 (GDPR).

    • Personal information and credit card details

      • If you want to book one of our yoga classes online you are invited to create an account via our booking provider MindBody on our website or via the MindBody App. 

      • MindBody currently collects personal information such as your name, email address, phone number, date of birth and address. If you wish to purchase class credits online you will also be asked to enter your credit card details. Credit card details are safely stored within MindBody but you can remove them at any time by logging into your account. You can request for your account to be deleted and all your personal information to be removed any time by sending us an email to hello@blackheathyoga.co.uk. 

      • When creating an account on MindBody you will be asked to opt in to receive marketing communication from us. You can opt out of newsletters by using the unsubscribe link contained at the bottom of the email newsletter that we send you or by updating your marketing preferences on your profile when logged in via the website. If you are using our mobile app you can also disable push notification settings at any time. 

    • Email newsletter and marketing communication

      • If you choose to sign up to our email newsletter via the website or create an account on our booking system MindBody and opt into receiving marketing communications, the email address that you submit to us will be forwarded to MailChimp who provide us with email marketing services. The email address that you submit will not be stored within any of our internal computer systems.

      • Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you request removal from the list which you can do so any time using the unsubscribe links contained in any email newsletter that we send you or by requesting removal via email to hello@blackheathyoga.co.uk.

    • Site visitation tracking

      • We use Google Analytics (GA) to track user interaction. We use this data to determine the number of people accessing our website, to better understand how you find us and to improve your user journey through our website. GA collects a range of data specific to you (i.e. geographical location, device you are using etc) but none of this information personally identifies you to us.

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